Live contact center stats
Straight from contact trace records: Connect → Kinesis → Lambda → DynamoDB → this page. Refreshes every 30 seconds.
Contacts today
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UTC day
Recognized callers
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matched in the customer table
Avg duration
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connected contacts
Web calls
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vs phone
Self-served
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resolved without an agent
Contacts — last 7 days
Today by intent
No contacts yet today.